Contacts
Contacts
If you wish to book one of our tours or have any questions please ask: we're happy to help.
We speak Italian, English, German, French and Spanish. Write to us at info@veronatours.com
or fill the form below:
CANCELLATION POLICY
The date on which the request to cancel is received by VeronaTours will determine the refund due as follows:

If you cancel 90 days or more before the start of the tour: No cancellation fee.
We will refund the amount paid less any non-recoverable upfront costs incurred by VeronaTours on your behalf. These upfront costs represent out of pocket expenses for transaction fees, transportation deposits, tickets and other non-recoverable tour expenses.

If you cancel 89 to 45 days before the start of the tour: 50% cancellation fee.
If you have paid for your tour in full, we will issue a refund of 50%.
If you paid only a deposit, we will refund only the amount paid in excess of 50% of the tour price, but the transaction fees.

If you cancel less than 45 days before the start of the tour: 100% cancellation fee.
  • We are able to adapt tours to guests with mobility issues, small children or specific interests. Just let us know.
  • Most tours can be combined on the same day.
  • Gift cards: wish to offer a tour as a present? Contact us, we can help you with that.
  • Veronatours is a legitimate, independent tour company providing handcrafted tour services: it’s little things that count. All tours are delivered by truly local and fully registered guides. Each and every tour you book directly from us avoiding chains and marketplaces is a guarantee: no money and personal touch lost on the way!