Contacts
Contacts
If you wish to book one of our tours or have any questions please ask: we're happy to help.
We speak Italian, English, German, French and Spanish. Write to us at info@veronatours.com
or fill the form below:
HEALTH & SAFETY POLICY
Masks are required, please bring your own
Offering private tours only, social distancing is always maintained during the tours.

CANCELLATION POLICY
All our tours are fully refundable, up to 24 hours prior to the day of tour delivery. You will receive a full refund of the tour price
-If you cancel a booking up to 24 hours prior to the start of the tour for any reason. Please note you will not receive any refund if you do not cancel the tour and do not show. Also, timing is calculated in accordance with the time zone of the tour;
-If the Guide cancels the tour;
-If You cannot take the tour because of an unforeseeable event that is out of your control (“Unforeseeable Events”).
Every cancellation made between 24 hours prior to the tour and the tour start time can't be refunded.
Refunds will be sent back to the original payment method used in making the booking. Depending on the bank's processing time, it can take 10 business days for the refunds to reflect in your bank account or card balance.
All cancellations must be initiated by contacting us.
VeronaTours is not responsible for any incidental expenses you and/or any other participant may have directly or indirectly incurred as a result of the booking of a tour. These expenses include, but are not limited to, the cost of visas, accommodation, vehicle rental, vaccinations, flights and/or loss of enjoyment.
In any cancellation event, you may also choose to reschedule the tour, or take a credit towards a future booking, instead of receiving a refund.

Unforeseeable Events
The determination of what constitutes Unforeseeable Events is at the discretion of VeronaTours. The following is a list of examples of Unforeseeable Events:
(a) impersonal events that make it dangerous or impossible to safely undertake a tour, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster;
(b) a ship that is unable to dock for whatever reasons when a shore excursion tour has been booked;
(c) the death or serious illness and/or injury of a tour participant.
We may require you to provide verification and/or documentation to confirm that you were unable to take your tour if you request a refund under this provision.

Amendments
VeronaTours may modify and amend this cancellation policy from time to time in its sole discretion. VeronaTours will provide notice to you by posting such changes on the site.

Please contact us if you have any questions about our cancellation policy.
  • We are able to adapt tours to guests with mobility issues, small children or specific interests. Just let us know.
  • Most tours can be combined on the same day.
  • Gift cards: wish to offer a tour as a present? Contact us, we can help you with that.
  • Veronatours is a legitimate, independent tour company providing handcrafted tour services: it’s little things that count. All tours are delivered by truly local and fully registered guides. Each and every tour you book directly from us avoiding chains and marketplaces is a guarantee: no money and personal touch lost on the way!