Contacts
Contacts
If you wish to book one of our tours or have any questions please ask: we're happy to help.
We speak Italian, English, German, French and Spanish. Write to us at info@veronatours.com
or fill the form below:
CANCELLATION POLICY
The date on which the request to cancel is received by VeronaTours will determine the refund due as follows:

If you cancel 90 days or more prior to the day of the tour: full refund except non-refundable costs.
Any non-recoverable upfront costs incurred by VeronaTours on your behalf.
These upfront costs represent out of pocket expenses for:
-transaction fees
-deposits
-admission tickets
-other non-recoverable expenses (typically: back-office time, time spent for arrangements)

If you cancel 89 to 31 days prior to the day of the tour: 50% refund.
If you have paid for your tour in full, we will issue a refund of 50%.
If you paid a 50% deposit, it will not be refunded.
If you cancel 30 days or less prior to the of the tour: no refund.
  • We are able to adapt tours to guests with mobility issues, small children or specific interests. Just let us know.
  • Most tours can be combined on the same day.
  • Gift cards: wish to offer a tour as a present? Contact us, we can help you with that.
  • Veronatours is a legitimate, independent tour company providing handcrafted tour services: it’s little things that count. All tours are delivered by truly local and fully registered guides. Each and every tour you book directly from us avoiding chains and marketplaces is a guarantee: no money and personal touch lost on the way!